2000 Argentina Rd. Plaza 2, Suite 210, Mississauga, Ontario L5N 1V8
Support and Troubleshooting
Frequently asked questions
How can we help?
Support & Troubleshooting
Quick answers and resources to help you resolve issues and stay on track.
What should I do if a payment fails to process?
If a payment fails, PAGO provides error codes and detailed logs directly in Sage 300. In most cases, issues can be resolved by retrying the transaction or checking your payment gateway settings. If the problem persists, our support team is available to troubleshoot and ensure your payments are back on track quickly.
How do I get technical support?
PAGO offers multiple support options to fit your needs. You can reach our team via email or phone for quick assistance. We also provide a knowledge base with step-by-step guides, FAQs, and troubleshooting tips so you can resolve common issues independently.
Does PAGO offer training?
Yes, we provide onboarding sessions to help your team get up to speed quickly. Training can be customized for both finance staff and IT teams, ensuring everyone understands how to use PAGO effectively. We also offer refresher sessions and ongoing education for new features and updates.